Join FLOV | Get €20 off
You can contact us in whichever way is most convenient for you: by phone at +48 33 828 18 30 or by email at [email protected].
We are available Monday to Friday from 8:00 AM to 4:00 PM and aim to respond as quickly as possible.
Yes, of course-we can guide you through the entire order step by step.
To make the process smooth, it’s best to prepare in advance:
- a list of products you want to order
- shipping details including your phone number
- your preferred payment and delivery method
You can place your order by phone or email at [email protected].
No-only one discount code can be used per order. Discounts cannot be combined.
First, check all folders in your inbox, especially spam-sometimes messages end up there.
If the code still hasn’t arrived, contact us-we’ll resolve it quickly.
Usually it’s something minor, so check:
- whether the code was entered correctly (no spaces before/after, no typos)
- whether it is still valid
- whether it applies to the products in your cart
Discount codes have expiration dates and often apply only to selected products. If something still doesn’t work, contact us.
When placing your order, you can choose:
- DPD courier
- ORLEN Paczka pickup point
- InPost courier
- InPost parcel locker
Cash on delivery is available with:
- DPD courier
- InPost courier
- InPost parcel lockers
You can pay using: PayByLink, BLIK, InPost Pay, Apple Pay (iOS), Google Pay (Android), or card payment in the app.
You can pay online via Autopay S.A. (fast transfer, Visa/Mastercard, BLIK, Apple Pay, Google Pay).
You can also pay via traditional bank transfer or PayPal.
All available payment options are shown during checkout.
We will send you an email with a payment retry option.
If you don’t see the message, check your spam folder. If you still have issues, contact us-we’ll help resolve it quickly.
In this case, please contact us. We’ll check availability and let you know if and when the product will be back.
Yes, you have 30 days to return it.
Return shipping costs are covered by the customer. Remember to complete the return form (found on the back of the sales document) and include it in the package.
Return address:
FLOV.eco Online Store
ul. Bielska 1124
43-374 Buczkowice
Poland
Refunds are made using the same method as the original payment.
If you paid by card, the funds will be returned to the card account.
For cash-on-delivery payments, the refund will be transferred to your bank account.
Yes, we offer quick exchanges.
To proceed, contact us and provide your order number and the product you’d like in exchange. After confirming details:
- pack the item
- include the form (with “exchange” selected)
- send it back to our address
Send to: FLOV.eco Online Store, ul. Bielska 1124, 43-374 Buczkowice, Poland.
Once we receive your return, we will ship the new product to you.
All products are covered by a 2-year warranty. To file a complaint, complete the complaint form.
Make sure all details are correct to speed up verification. Pack the product securely along with the completed form. The product should be clean.
Send to:
Larix Janusz Pieła S.K.A.
Complaints Department
ul. Bielska 1124
43-374 Buczkowice
Poland
Email us at [email protected].
Provide your order number, attach a photo of the product, and briefly describe the situation.
We will verify everything and contact you as soon as possible.
If needed, we will arrange a courier to deliver the correct product and collect the incorrect one.
Yes, but only if the order has not yet been packed and handed over to the courier.
If your order is already being processed, contact Customer Service.
. We will check its status and confirm whether it can be delayed.A note in the order comments does not guarantee shipment delay.
We aim to ship orders as quickly as possible. Most orders placed on business days before 12:00 PM are shipped the same day.
Maximum dispatch time is 48 hours (business days).
If your order is urgent, contact us-we’ll see what we can do.
For international shipping, please contact Customer Service.
. We will check current rates and inform you.International orders are only processed with prepayment.
You can subscribe to our newsletter to receive a one-time 20 euro discount.
We also regularly run promotions, so it’s worth following our website and social media.
FLOV products available in our store are 100% original, designed and manufactured by our team.
As the brand owner, we have full control over the entire process-from concept to final product.
We focus on quality, functionality, durability, and refined design to meet the expectations of even the most demanding users.
Brand: FLOV
Manufacturer: LARIX JANUSZ PIEŁA S.K.A., ul. Orzeszkowej 40, 43-300 Bielsko-Biała, Poland
Contact: [email protected]
Bamboo viscose clothing is comfortable but requires gentle care.
Wash at up to 30°C using delicate cycles. Use mild detergents and avoid bleach or harsh chemicals.
Air dry flat or on a hanger.
Iron at low temperature if needed-bamboo viscose naturally drapes well and often doesn’t require much ironing.
Bamboo fabrics are valued for comfort and functionality.
They are very soft and pleasant to the skin, often compared to silk or high-quality cotton.
They are breathable, help regulate body temperature, and work well both in summer and as a base layer in cooler weather.
They also have antibacterial properties, reduce odors, wick moisture, and dry quickly.
Each product page includes a size chart-it’s worth checking before purchasing.
If you’re between sizes, choose based on your preferred fit (more fitted or looser).
Our designs often have a slightly oversized cut, so also check the product description.
Yes, many of our products are designed for movement and everyday comfort.
The materials we use are breathable, moisture-wicking, and allow freedom of movement, making them suitable for both light and more dynamic activities.
At the same time, we ensure the clothes look good not only during workouts but also in everyday wear by combining functionality with a refined, minimalist style.
1. How can I contact Customer Service?
You can contact us by phone: 33 828 18 30 or e-mail: [email protected]. We work from Monday to Friday from 8:00 a.m. to 16:00.
2. Can a Customer Service representative help me place an order?
Yes. A customer service employee can help you place an order. In order to carry out the ordering process smoothly, please prepare a list of products to be included in your order in advance. You can place an order by phone or by sending an e-mail to [email protected]:
- a list of products;
- shipping data with telephone number;
- information on the form of payment and delivery.
3. Can I use several Discount Codes in one order?
No. Only one Discount Code can be used per order. Discounts are not cumulative.
4. I did not receive a Discount Code for subscribing to the newsletter, what should I do?
Check all folders in your mailbox, sometimes notifications end up in the spam folder. If you still don't have your Code, please contact our Customer Service.
5. The Discount Code does not work, what could be the reasons for this?
Check if the Discount Code has been entered correctly (no spaces before and after the Code, the same characters, etc.). Check if the Code is valid. Codes usually have an expiration date and work for selected products or brands. If you have any additional questions, please contact BOK.
6. What form of delivery can I choose and how much does it cost?
according to the delivery price list - Delivery price list
7. What kind of delivery does cash on delivery support?
The following delivery methods enable cash on delivery:
- DPD courier
8. How to pay for a cash on delivery parcel at a parcel locker?
There are many options for paying for the package: PayByLink, BLIK payment, Apple Pay (for smartphones with the iOS operating system), Google Pay (for smartphones with the Android operating system) or card payment in the application.
9. How can I prepay for my order?
You can make online payments via Autopay S.A. (fast transfer, payment with Visa or Mastercard, BLIK, Apple Pay or Google Pay electronic wallets). It is also possible to pay by traditional bank transfer or via PayPal. All available payment options are visible when placing an order in our store in the step confirming delivery and payment options.
10. My order has a payment error. How do I retry my payment?
An email will be sent to you with the option to pay again. If you don't see it, check if it has ended up in your spam folder. However, if you still have a problem with paying for the order, contact BOK.
11. The product I want to buy is out of stock. Is there a chance that it will be available from the manufacturer in stock?
In such a case, please contact BOK. An employee will check the availability of the product and inform you about the possible waiting time for delivery.
12. Can I return the purchased product?
Yes. We give 30 days to return the purchased products. The product is returned at the customer's expense. Please fill in the return form (on the back of the sales document) and add it to the return package.
Address for return:
Online Shop www.flov.eco
1124 Bielska Street,
43-374 Buczkowice
13. How will I be refunded my money?
We refund the money in the same way as the payment was made. In the case of transactions made with a payment card, the refund will be made to the bank account assigned to the buyer's payment card. In the case of cash on delivery, the money is returned to the bank account number indicated by the customer.
14. The product I purchased is too small/too big. Can I replace the product?
Yes. We offer quick replacements. For this purpose, please contact CC, provide the order number or data for which the order was placed, and the product code for which the exchange is to be made. After agreeing on the details, please pack the package with the completed form (check the "exchange" box) and send it to our address: Online Store www.flov.eco, 1124 Bielska Street, 43-374 Buczkowice. After receiving the return package, we will send you a package with a new product.
15. I need to complain about a product purchased from you. How do I do this?
Each product in our store is covered by a 2-year warranty. To file a complaint, please fill out the complaint protocol. You can find it here. Make sure that the data in the form is correct. This will allow us to verify the report faster. Pack the complained goods along with the completed protocol. Remember to properly secure the goods so that they are not damaged during transport. The complained goods should be clean. Send the parcel to:
Larix Janusz Pieła S.K.A.
Complaints Department
Bielska 1124
43-374 Buczkowice
16. I have a different product in the shipment than the one I ordered, what should I do?
Write to us at [email protected], provide your order number, attach a photo of the mixed product along with a brief description of the situation. We will review your order again and contact you as soon as possible to verify your order and possibly exchange products. In the event of an exchange, we will order a courier to deliver the wrong products at your convenience and pick up the wrong package.
17. Can I postpone the shipment of my order to a later date?
This option is possible only when the goods have not yet been packed and handed over to the courier. If the order is at the stage of processing, please contact the Customer Service. We will check what stage your order is at and confirm the possibility of its suspension. The information in the Order Notes does not guarantee that the parcel will be suspended.
18. I need to receive the parcel urgently. Is it possible to do anything about it?
We want our customers to receive their orders as soon as possible. That is why most orders placed on a working day before 12:00 p.m. are shipped on the same day. In each case, packages are sent to customers within no more than 48 hours from the order. Shipments of goods are carried out on working days and depend on the selected payment and delivery option. For urgent shipments, please contact Customer Service. An employee will check the possibility of completing the order and inform the customer.
19. Do you ship internationally?
For shipping abroad, please contact Customer Service. The person responsible for the orders will check the current prices of international shipments and inform the customer about them. Orders with international shipping are processed only with the option of prepayment.
20. Can I get an additional discount for my order?
When placing an order, you can subscribe to our newsletter, which gives you a one-time 15% discount. In addition, we run various promotional campaigns - we encourage you to follow our website and social media.
21. GPSR
Flov products available in our store are 100% original and authentic products that have been designed and manufactured by our team. As the owners of the Flov brand, we guarantee that each product in our offer comes from our own production, and its quality is the result of our many years of experience and passion for creating sports clothing and accessories. We make sure that all Flov products are functional, durable and aesthetically pleasing, meeting the requirements of even the most demanding users. As a brand, we focus on innovation and high quality, which makes our products trusted by customers on the market. By choosing Flov products, you can be sure that you are getting original goods, designed for comfort, durability and modern design. As a manufacturer, we ensure that our products are carefully made, which gives you the certainty that you are investing in a product that will meet your expectations.
Brand: Flov, Manufacturer details (full name and address): LARIX JANUSZ PIEŁA S.K.A., 40 Orzeszkowej St., 43-300 Bielsko-Biała, Poland, Contact information (email): [email protected]