Information on the right of withdrawal for distance contracts

As a consumer, you have the right to withdraw from the contract concluded in the online shop within 30 days without giving any reason. The withdrawal period is 30 days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods. To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post or email). You can submit this statement, for example, as follows:

- in writing to the address: SKLEP INTERNETOWY FLOV.ECO, ul. Bielska 1124, 43-374 Buczkowice;

- in electronic form by email to the address: [email protected];
 

A model form for withdrawing from the contract is included in Appendix No. 2 to the Consumer Protection Act and is also attached to the terms and conditions of the online store. You may use the model form for withdrawing from the contract, but this is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

If you withdraw from this contract, we will refund all payments received from you, including delivery costs (except for additional costs resulting from your choice of a delivery method other than the cheapest standard delivery method offered by us), immediately, and in any case no later than 14 days from the date on which we were informed of your decision to exercise your right to withdraw from this contract. We will make the refund using the same means of payment as you used for the original transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees in connection with this refund. We may withhold the refund until we receive the goods or until you provide us with proof of return, whichever occurs first.

If you have received the purchased item, please return or deliver it to us at the following address: ul. Bielska 1124, 43-374 Buczkowice, immediately, and in any case no later than 14 days from the date on which you informed us of your withdrawal from the contract. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the cost of returning the goods.

Translated with DeepL.com (free version)

If you have received the purchased item, please return or deliver it to us at the following address: ul. Bielska 1124, 43-374 Buczkowice, immediately, and in any case no later than 14 days from the date on which you informed us of your withdrawal from the contract. The deadline is met if you send back the item before the 14-day period expires. You will have to bear the direct costs of returning the item. You are only responsible for any diminished value of the item resulting from the use of the item in a manner other than what is necessary to establish the nature, characteristics, and functioning of the item.

The provisions of this notice concerning consumers shall apply from January 1, 2021, and for contracts concluded from that date also to buyers who are natural persons concluding a contract directly related to their business activity, when the content of the contract indicates that it is not of a professional nature for that person, resulting in particular from the subject of their business activity, made available on the basis of the provisions on the Central Register and Information on Economic Activity.

You can include a printed and completed withdrawal form in the package you send to us. 

Withdrawal form template

(this form should be completed and returned only if you wish to withdraw from the contract)

–    Addressee:

LARIX JANUSZ PIEŁA SPÓŁKA KOMANDYTOWO-AKCYJNA
ul. Bielska 1124, 43-374 Buczkowice
[email protected]

–    I/We(*) hereby inform you of my/our withdrawal from the contract of sale of the following goods(*) the contract of delivery of the following goods(*) the contract for the performance of the following goods(*)/the provision of the following service(*)

–    Date of conclusion of the contract(*)/receipt(*)

–    Name and surname of the consumer(s)

–    Address of the consumer(s)

–    Signature of the consumer(s) (only if the form is sent in paper form)

–    Date

(*) Delete as appropriate.